Your account
Delete your Jaro Pets account.
You can delete your account and its data here, without the app, or in the app itself. Deleting happens at once and is final, so read what it does first.
What deleting does
- Your account and your sign-ins are deleted, so no one can sign in to the account again. Signing in later with the same email address or Google account starts a new, empty account.
- Each dog you own goes to the dog’s co-owner, if the dog has one. A dog with no co-owner is erased, with all of the dog’s records, photos and certificates.
- Shared access ends. You lose access to dogs other people shared with you, and your name comes off the care you logged. Anyone you shared an erased dog with loses access too.
- You leave any kennel you belong to. A kennel left with no owner is closed: it is taken out of the directory and its families’ contact details are erased.
- Your owner profile, your notifications, the phones registered for push notifications and any messages you sent us through this website are deleted, and emails waiting to be sent to you are canceled.
- A breeder subscription paid through Stripe is canceled. We can’t cancel a subscription bought through the App Store or Google Play, so cancel it in your store account first.
- It happens at once and is final. A deleted account or an erased dog can’t be brought back.
What we keep, and why
- Payment records
- The amount, date, plan and invoice number of each payment, which we keep for accounting. They no longer carry your name or email address.
- Email turn-offs
- If you turned off an email, we keep that setting for your address, so those emails stay off.
- Kennels’ own records
- A kennel keeps its own records of the families it worked with, such as the family record a breeder made for you.
- A hashed form of your email address
- A one-way code made from your address, which can’t be turned back into it. It lets us give a free trial only once per person.
For a short time, copies can remain in messages waiting in our systems’ queues and in database backups. They expire and are deleted on their own.
The privacy policy says the same.
In the app
Signed in to the Jaro Pets app? Go to More, then Account, then Delete Account. It does the same as this page, without the email.
Delete on the web
Enter your account’s email address. We’ll email you a link, and your account is deleted only when you open it and confirm. No email after a few minutes? Check your spam folder, or write to privacy@jaropets.app.